Start with the participant’s needs
Confirm the cleaning tasks the participant wants help with, the rooms involved and anything that should not be touched or moved. Avoid assuming that every NDIS clean should follow a standard household checklist.
Record product sensitivities, pets, mobility considerations, communication preferences and any routines that make the visit easier for the participant.
Access and timing
Agree on the service window and who will be present. If support workers, family members or building staff are involved, identify the best contact for day-of-service questions.
Access instructions should be handled securely. Do not place alarm codes, passwords or key-safe combinations into a public website enquiry form.
Scope and frequency
Regular NDIS cleaning may be weekly, fortnightly or another agreed frequency depending on the participant’s needs and funding arrangement. Define the core tasks first, then add occasional detail work separately.
If the property needs a substantial catch-up clean before regular maintenance can begin, identify that upfront so the first visit is not under-scoped.
Billing and plan management
Confirm whether the service is privately paid, plan-managed or handled through another billing contact. Capture the billing name, email and plan-manager details only when they are actually required for invoicing.
Cleaning providers should not make assumptions about a participant’s plan, funding category or claim eligibility. The relevant participant or plan contact should confirm the billing arrangement.
Respectful ongoing service
Consistency matters. Keep notes about priorities, areas to avoid and agreed product preferences so the participant does not have to re-explain the same information every visit.
Changes in scope should be discussed before work expands beyond the agreed service. That protects the participant, the cleaner and the billing process.
Need help with the actual clean?
Use the Starshine quote form with the service, suburb, property details and timing. Straightforward residential work may receive an indicative estimate; complex or site-based work is reviewed against the real scope before final pricing.
Get a quote